Refund Policy

Last Updated: July 15, 2025

This Refund Policy governs the refund procedures for MedWise.Today, operated by Exothermic Solutions Private Limited. We are committed to providing transparent and fair refund policies to our subscribers.

1. Free Trial Policy

We offer a 3-day free trial for up to 5 medical specialties without requiring any credit card information. This allows healthcare professionals to:

• Experience the quality and depth of our medical content
• Evaluate the relevance of our newsletters to their practice
• Test our delivery system and user experience
• Make an informed decision before any payment

2. Payment After Value Assessment

Since subscribers only pay after experiencing our content quality through the free trial period, we maintain a no-refund policy for regular subscription fees. Users have the opportunity to:

• Fully evaluate our service before making any payment
• Cancel their subscription at any time without penalty
• Resume their subscription whenever they choose
• Modify their specialty selections as needed

3. Exceptional Circumstances

Refunds may be considered in the following exceptional circumstances:

• Duplicate Payments: If you are accidentally charged twice for the same subscription
• Duplicate Subscriptions: If multiple subscriptions are created for the same user by error
• Technical Errors: If billing errors occur due to system malfunctions
• Unauthorized Charges: If charges are made without proper authorization

4. Refund Request Process

To request a refund for exceptional circumstances:

1. Contact us at support@medwise.today within 3 days of the incident
2. Provide your email address and subscription details
3. Clearly describe the issue and provide supporting documentation
4. Our team will review your request within 2-3 business days
5. If approved, refunds will be processed within 5-10 business days

5. Refund Processing

Approved refunds will be processed as follows:

• Refunds will be issued to the original payment method
• Processing time varies by payment provider (typically 5-10 business days)
• You will receive email confirmation once the refund is processed
• Bank processing times may vary and are outside our control

6. Subscription Cancellation

You may cancel your subscription at any time:

• Cancellation takes effect at the end of the current billing period
• You will continue to receive newsletters until the end of your paid period
• No partial refunds are provided for unused portions of the subscription
• Your account and preferences will be preserved for future reactivation

7. Dispute Resolution

If you disagree with a refund decision:

• You may escalate the matter by contacting our support team
• We will review your case with additional senior staff
• All decisions will be made in good faith and documented
• Our goal is to resolve all disputes fairly and promptly

8. Changes to This Policy

We may update this refund policy from time to time. Subscribers will be notified of any material changes via email and through our website.

9. Contact Information

For refund requests or questions about this policy, contact us at support@medwise.today